Cancellation & Refund Policy

Thank you for choosing Care on Location, PC (“Care on Location”, “us”) for your healthcare needs. Please note, it is your responsibility to familiarize yourself with this Cancellation and Refund Policy (the “Policy”). By engaging any of Care on Location’s services, you indicate that you have read this Policy and that you agree with and fully accept the terms of this Policy. If you do not agree with or fully accept the terms of this Policy, please do not request our services.

1.   Cancellation:
  1. For telemedicine care consults (video visits), including assisted telemedicine care consults:
    • You (or your authorized representative) may cancel your visit at no charge to you from the time service is requested up until the point where a physician, nurse practitioner, physician assistant, dietitian, physical therapist, among other licensed professionals (“Healthcare Provider(s)”) has/have been assigned to you. Should you choose to cancel the visit after the Healthcare Provider(s) has/have been assigned to you, you will be charged the full price at the time of cancellation for the services requested, either the telemedicine care consult or the assisted telemedicine care consult.
    • After you have begun the telemedicine or assisted telemedicine care consult and the video interaction with the Healthcare Provider has started, should you decide to discontinue the interaction by either verbalizing that you wish to discontinue or by ending the meeting, there will be a full charge for the visit equivalent to the price for the services requested, either the telemedicine care consult or assisted telemedicine care consult.
    • Once you have begun the telemedicine or assisted telemedicine care consult and the video interaction with the Healthcare Provider has started, should a disconnection occur not due to the fault of Care on Location or the Healthcare Provider, there will be a full charge for the visit equivalent to the price for the services requested, either the telemedicine care consult or assisted telemedicine care consult.
    • Additional costs for services apply as determined by the Healthcare Provider(s).
    • If you would like to utilize insurance benefits for telemedicine care consults or assisted telemedicine care consults, you must provide Care on Location accurate information requested regarding your health insurance plan(s) including any co-pay or co-insurance. Care on Location does not guarantee the services it or its Healthcare Provider(s) render will be covered under your health insurance plan(s). If it is determined that fees or services are not covered in whole or in part, you will be responsible for any portion not covered including but not limited to co-pays, co-insurance, charges not covered by insurance, elective services, and deductibles.
  2. For on location care consults (in-person, “house call” visits):
    • You may cancel your visit at no charge to you up until the point where the Healthcare Provider is dispatched to your location. Should you choose to cancel the visit after dispatch, you will be charged the dispatch fee at the time of cancellation for an on location care consult.
    • If you are not at the location specified by you, the Healthcare Provider cannot gain access to your location, or if the Healthcare Provider is unable to reach you by phone or video to confirm your location, there will be a full charge for the visit equivalent to the listed price at the time of the occurrence for the dispatch fee for an on location care consult.
    • Additional costs for services apply as determined by the Healthcare Provider(s).
    • If you would like to utilize insurance benefits for location care consults, you must provide Care on Location accurate information requested regarding your health insurance plan(s). Care on Location does not guarantee the services it or its Healthcare Provider(s) render will be covered under your health insurance plan(s). If it is determined that fees are not covered in whole or in part, you will be responsible for any portion not covered including but not limited to co-pays, co-insurance, charges not covered by insurance, elective services, and deductibles.
2.   Refunds

For ALL consults: